Privacy Policy

Last Updated: August 15, 2023

Welcome to PareOverf's Privacy Policy. This document explains how we collect, use, disclose, and safeguard your personal information when you use our website or services. We respect your privacy and are committed to protecting your personal data.

Please read this Privacy Policy carefully. If you disagree with any part of this policy, please do not use our website or services. By accessing or using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our website and services:

1.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following types of personal information:

• Contact Information: Name, email address, telephone number, and postal address.
• Account Information: If you create an account, we collect login credentials and account preferences.
• Service Information: Details about your electric scooter, service history, and any issues reported.
• Payment Information: Credit card details, billing address, and other financial information necessary for processing payments. We do not store complete payment information on our servers, as payments are processed through secure third-party payment processors.
• Communication Information: When you contact us, we record details of your inquiries, feedback, or support requests.

1.2 Usage Information

As you navigate through our website, we may automatically collect certain technical information about your equipment, browsing actions, and patterns:

• Log Data: Internet Protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
• Device Information: Information about the device you use to access our website, including hardware model, unique device identifiers, and mobile network information.
• Location Data: General geographic location based on IP address or more precise location if you allow your browser or device to share this information.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies. For more information about our use of cookies, please see our Cookie Policy.

2. How We Collect Information

We collect information in the following ways:

• Direct Interactions: Information you provide when you fill out forms on our website, correspond with us, create an account, book a service, sign up for our newsletter, participate in surveys, or provide feedback.
• Automated Technologies: As you navigate through our website or interact with our emails, we may use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns.
• Third Parties: We may receive information about you from third parties including business partners, service providers, analytics providers, and advertising networks.

3. How We Use Your Information

We use the information we collect about you for various purposes, including:

3.1 Provide, Maintain, and Improve Our Services

• Process and fulfill your service requests
• Create and manage your account
• Provide customer support and respond to inquiries
• Develop new features, products, and services
• Improve our website, services, and user experience

3.2 Communication

• Send administrative information such as service confirmations and updates
• Provide service notifications and alerts
• Send marketing and promotional communications if you have opted in (you can opt out at any time)
• Respond to your comments, questions, and customer service requests

3.3 Analysis and Improvement

• Analyze usage patterns and trends
• Conduct research and development
• Monitor and analyze the effectiveness of our services
• Diagnose technical problems and maintain security

3.4 Legal Compliance and Protection

• Comply with applicable laws, regulations, and legal processes
• Protect the rights, property, or safety of PareOverf, our users, or others
• Prevent, detect, investigate, and address fraud, security issues, and technical issues
• Enforce our terms of service and other agreements

4. Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, such as providing the services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, provided that these interests do not override your fundamental rights and freedoms.
• Consent: Processing based on your specific and informed consent, which you may withdraw at any time.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We may share your personal information in the following situations:

5.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as:

• Payment processors to handle transactions
• Cloud service providers for data storage
• Email service providers for sending communications
• Analytics companies to help us understand website usage
• Customer service platforms to manage inquiries

These third parties are only permitted to use your personal information to provide these services to us and are contractually obligated to maintain the confidentiality and security of your information.

5.2 Business Transfers

If PareOverf is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) or if we believe disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure web protocols (HTTPS)
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Applicable legal requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request copies of your personal information that we hold.
• Rectification: You can ask us to correct inaccurate personal information and to complete incomplete personal information.
• Erasure: You can ask us to erase your personal information in certain circumstances.
• Restriction of processing: You can ask us to restrict the processing of your personal information in certain circumstances.
• Data portability: You can receive the personal information you provided to us in a structured, commonly used, and machine-readable format and transmit it to another data controller.
• Objection: You can object to our processing of your personal information on grounds relating to your particular situation, and you can object to marketing at any time.
• Automated decision-making: You can request human intervention for decisions based solely on automated processing.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request. We will respond to all legitimate requests within one month.

9. International Data Transfers

PareOverf is based in Sweden, and we primarily store and process data within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA. When we transfer personal information outside the EEA, we ensure a similar degree of protection by implementing at least one of the following safeguards:

• Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission
• Using specific contracts approved by the European Commission (Standard Contractual Clauses)
• Transferring to providers in the United States who are certified under the Privacy Shield framework

10. Children's Privacy

Our website and services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the information provided below.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, and applications that are not operated by us. These links are provided for your convenience only, and we have no control over the content and practices of these third parties. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We are not responsible for the privacy policies or practices of any third-party sites or services.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Continued use of our website or services after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PareOverf
Sveavägen 98
113 50 Stockholm
Sweden
Email: [email protected]
Phone: +46 8 123 45 67

You have the right to lodge a complaint with a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.